Privacy Policy

1. Scope of this policy

This policy applies to information we handle through russobrothers.com, its contact and repair-status features, and our interactions with customers about collision repair services. Separate platforms, including Google-hosted AI tools or messaging services, may have their own privacy policies.

2. Information we collect

Depending on how you interact with us, information may include:

• Contact information: name, email address, phone number, and the contents of questions or messages you send us.
• Vehicle and repair information: vehicle year, make, model, repair order details, repair stage, status updates, parts and scheduling information, and information needed to coordinate a repair.
• Insurance and claim-related information: details provided by you, an insurer, or another authorized party to estimate, authorize, or administer repairs.
• Repair-status lookup information: the vehicle year, make, model, and last name entered when you use our online Repair Status tool.
• Technical information: information that may be recorded by our website and hosting providers, such as IP address, browser type, access times, requested pages, diagnostic logs, and similar data.

You may provide information directly, or we may receive it from insurers, vehicle owners, authorized representatives, parts suppliers, and other parties involved in a repair.

3. How we use information

We use information as appropriate to respond to inquiries; prepare or discuss estimates; manage and document collision repairs; communicate with customers, insurers, suppliers, and authorized service providers; provide repair-status updates; maintain our website; investigate technical issues; protect against misuse; and meet applicable legal, recordkeeping, and insurance-related obligations.

4. Online repair tracking and vehicle listings

Our Repair Status feature uses vehicle details and the last name associated with a repair to locate relevant progress information. When available, that information may include repair stages, recent activity, parts or insurance dependencies, and estimated scheduling information. Please use this feature only for a vehicle or repair you are authorized to view.

Our homepage may display basic year, make, and model information for vehicles currently in the shop to help customers find the appropriate repair-status lookup. That public listing is not intended to identify individual vehicle owners.

5. When information may be shared

We may disclose information as reasonably necessary to parties working on a repair or providing services to us, including insurers and claim administrators, parts suppliers, repair-related subcontractors, website hosting or IT providers, and other service providers acting on our behalf. We may also disclose information when required by law, in response to lawful requests, or to protect customers, our business, and others.

Sharing with third-party platforms may occur when you choose to contact us through those platforms. Their handling of information is governed by their own terms and privacy notices.

6. AI-powered and third-party communication tools

Information about Russo Brothers may be presented through AI-powered assistants or other features operated by Google or another third party. Conversations with a third-party assistant may be collected, stored, reviewed, or used by that provider under its own privacy terms and settings. Russo Brothers does not control those independent practices.

If a provider sends us your question or contact details, we may use that information to respond or assist with your request as described in this policy. Please do not enter a claim number, driver's license number, payment information, or other sensitive personal information into an AI conversation. For questions about a specific repair, use our Repair Status page or contact us directly.

7. Cookies and website technologies

Our website or third-party providers may use cookies and similar technologies for site functionality, security, and site performance or usage measurement, depending on the services enabled. You can usually manage cookies through your browser settings. Disabling certain cookies may affect how parts of a website function.

8. Retention and security

We keep information for as long as reasonably necessary for the purposes described above, including repair records, warranty administration, dispute handling, and legal or insurance-related obligations. Retention periods can vary by record type. We seek to use reasonable safeguards appropriate to the information involved; however, no website or electronic system can be guaranteed completely secure.

9. Your choices and questions

You may contact us to ask questions about information you have provided, request a correction, or inquire about access to or deletion of information, where available under applicable law. We may need to verify your identity or authority before responding and may need to retain certain records for legitimate business or legal purposes.

Our services and website are intended for people seeking automotive repair information and are not directed to children under 13.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The latest version will appear here with an updated date.